Team Leadership & Development：

· Lead by example and develop the skills of team managers, provide support such as ongoing coaching, identifying development and training needs, developing individual action plans.

· Working with the Store Manager/Director to identify, recruit and develop talent and implement succession plans.

· Set individual and team performance and sales targets, proactively assess and manage team performance.

· Manage and motivate the team to drive business performance, create a positive and friendly working environment, and promote cooperation within the team.

Customer Relationship Management：

· Create a client-centric atmosphere in the store to ensure the highest level of client experience and proactively handle a variety of client related issues including resolving complaints, handling VIP clients, and maintaining service standards.

· Support team members in building long-term customer relationships.

· Monitor and improve customer satisfaction through feedback analysis and service enhancements.

· Resolve escalated customer issues, upholding the brand’s reputation for excellence.

Business Strategy & Performance：

· Develop and execute action plans to maximize product performance, identifying growth opportunities and mobilizing available resources including merchandising, training, CRM, events etc.

· Lead monthly/seasonal business reviews, adjusting strategies to meet KPIs and implementing corrective actions when needed.

· Oversee large-scale campaigns, events, and VIP initiatives to enhance brand visibility and client engagement.

Store Operations:

· Ensure that policies, brand standards and guidelines are effectively communicated and implemented.

· Responsible for inventory management.

· Oversee maintenance of store facilities (depending on store size) and communicate with operation partners.

· Act as Store Manager’s strategic partner in annual planning, budgeting, workforce planning, and high-stakes initiatives (e.g., flagship launches)